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Queen Alia International Airport > While you are Here > Lost And Found

 

If you have lost, misplaced or forgotten an item(s) in the following areas, please contact the Lost and Found office at lost.found@aig.aero or +962-6-401-0247

 

  • Check-In Counters Area (with the exception of lost luggage)
  • Immigration/Emigration Halls
  • Food and Beverage Area
  • Boarding Gates Areas
  • Customs Area
  • Baggage Claim Area

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The Lost and Found office is open from Sunday until Thursday - between 09:00 AM and 04:00 PM. Kindly note that unclaimed items are held for one month only.

 

The below items are beyond Lost and Found scope:

 

     

  1. Official documents such as passports, driving permits, etc. (please contact QAIA Police Station at +962-6-445-2681 or the Criminal Investigation Department at +962-6-445-2561).
  2. Money, gold, cigarettes and alcohol bottles (they will be handed over to the CCTV Department, which can be contacted at +962-6-445-2622).
  3. Excess baggage intentionally left behind at the Check-In Area (they will be disposed of immediately).
  4. Luggage lost in the Check-In Area (to be handed over to the CCTV Department, which can be contacted at +962-6-445-2622)
  5. Sharp tools such as knives and scissors, oil, food, lighters, sprays and fragile items (they will be confiscated at security checkpoints).
  6. Items lost in public areas such as parking lots, curbside, meters and greeters Halls (please contact QAIA Police Station at +962-6-445-2681 or the Criminal Investigation Department at +962-6-445-2561).

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Undelivered Luggage

 

If you have traveled with the following airlines and your luggage has not been delivered, please refer to Royal Jordanian Baggage Services Counter, located besides Starbucks on the Arrivals Floor, or contact +962-6-479-3186.

     

  1. Air Algerie
  2. Austrian Airlines
  3. Egypt Air
  4. Emirates Airlines
  5. Gulf Air
  6. Lufthansa German Airlines
  7. Middle East Airlines
  8. Oman Air
  9. Qatar Airways
  10. Tarom Romanian Air Transport
  11. Turkish Airlines
  12. Bravo Airways
  13. Iraqi Airways
  14. Yemen Airways
  15. Transavia Dutch
  16. Fly Jordan
  17. Petroleum Air services
  18. SkyUp Airlines
  19. Syrian Arab Airlines
  20. Queen Bilqis Airways
  21. SaudiGulf Airlines
  22. Libyan Airlines
  23. Royal Air Moroc
  24. Afriqiyah Airways
  25. Anadolujet
  26. United Nation UNO
  27. WFP United Nations
  28. Embassy Air Iraqi

    29.  

If you traveled with other airlines and have not received your luggage, please contact the Aviation Handling Services - Menzies Aviation at +962-6-401-0285

     

     

    1. Air Arabia
    2. Air Arabia Egypt
    3. British Airways
    4. Etihad Airways
    5. Flydubai
    6. Jazeera Airways
    7. Kuwait Airways
    8. FlyNas
    9. Saudi Arabian Airlines
    10. Air Cairo
    11. Pegasus Airlines
    12. Tarco Air
    13. FlyEgypt
    14. Fly Baghdad
    15. Ryanair
    16. Transavia France
    17. Onur air
    18. Air France
    19. Norwegian Air International
    20. Ethiopian Airlines
    21. Tailwind Airlines
    22. Alitalia
    23. Atlas Jet
    24. Aegean Airlines

If you traveled with Jordan Aviation and have not received your luggage, please contact the airline at +962-77-706-6500 or lost&found@jordanaviation.jo