If you have lost, misplaced or forgotten an item(s) in the areas listed below, please contact the corresponding number.
Kindly note that the ‘lost and found’ process is handled by Jordanian authorities.
Kindly note that unclaimed items are held for one month only (subject to Jordanian regulations).
For official documents (passports, driving permits, etc.) and items lost in public areas and outside the Passenger Terminal (parking lots, curbside, Meeters and Greeters Halls, etc.) - please contact the QAIA Police Station at +962-6-445-2681 or the Criminal Investigation Department at +962-6-445-2561.
For valuables, money, jewelry, cigarettes, alcohol bottles and items lost inside the Passenger Terminal (Check-In Area or any other restricted area such as Immigration/Emigration Halls, Food and Beverage Area, Boarding Gate Areas, Customs Area and Baggage Claim Area) - please contact the CCTV Department at +962-791508982, or at lostandfoundoffice688@gmail.com
Excess baggage weight intentionally and willingly discarded by the passenger at the Check-In Area is disposed of immediately and is not retrievable.
Prohibited items (sharp tools, knives and scissors, oil, food, lighters, sprays and fragile items) confiscated at security checkpoints are not retrievable.
Undelivered Luggage
If you traveled with the following airlines and your luggage was not delivered, or you forgot an item on their aircraft, please refer to the Royal Jordanian Baggage Services Counter - located besides Starbucks on the Arrivals Floor - or contact +962-6-479-3186.
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Austrian Airlines
Bravo Airways
Egypt Air
Embassy Air Iraqi
Emirates Airlines
Fly Jordan
Gulf Air
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Iraqi Airways
Kuwait Airways
Lufthansa
Middle East Airlines
Oman Air
Petroleum Air services
Qatar Airways
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Tarom
Transavia Dutch
Turkish Airlines
Anadolu jet
Yemen Airways
Libyan Airlines
Air ocean airlines
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Wizz Air
Alexandria airline
Air Algérie
Royal Jordanian
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If you traveled with Jordan Aviation and have not received your luggage or have forgotten an item onboard the aircraft, please contact the airline at +962-77-706-6500 or lost&found@jordanaviation.jo
If you traveled with other airlines and have not received your luggage or have forgotten an item onboard the aircraft, please contact Aviation Handling Services - Menzies Aviation at +962-6-401-0285
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Air Arabia
Air Arabia Egypt
Air Cairo
British Airways
Etihad Airways
Fly Baghdad
Fly Dubai
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FlyEgypt
FlyNas
Jazeera Airways
Pegasus Airlines
Ryanair
Saudi Arabian Airlines
Tarco Air
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Transavia France
Aegean
tailwind Airlines
United Airlines
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