If you have lost, misplaced or forgotten an item(s) in the areas listed below, please contact the corresponding number.
Kindly note that the ‘lost and found’ process is handled by Jordanian authorities.
Kindly note that unclaimed items are held for one month only (subject to Jordanian regulations).
For official documents (passports, driving permits, etc.) and items lost in public areas and outside the Passenger Terminal (parking lots, curbside, Meeters and Greeters Halls, etc.) - please contact the QAIA Police Station at +962-6-445-2681 or the Criminal Investigation Department at +962-6-445-2561.
For valuables, money, jewelry, cigarettes, alcohol bottles and items lost inside the Passenger Terminal (Check-In Area or any other restricted area such as Immigration/Emigration Halls, Food and Beverage Area, Boarding Gate Areas, Customs Area and Baggage Claim Area) - please contact the CCTV Department at +962-791508982, or at firstname.lastname@example.org
Excess baggage weight intentionally and willingly discarded by the passenger at the Check-In Area is disposed of immediately and is not retrievable.
Prohibited items (sharp tools, knives and scissors, oil, food, lighters, sprays and fragile items) confiscated at security checkpoints are not retrievable.
If you traveled with the following airlines and your luggage was not delivered, or you forgot an item on their aircraft, please refer to the Royal Jordanian Baggage Services Counter - located besides Starbucks on the Arrivals Floor - or contact +962-6-479-3186.
Embassy Air Iraqi
Middle East Airlines
Petroleum Air services
Air ocean airlines
If you traveled with Jordan Aviation and have not received your luggage or have forgotten an item onboard the aircraft, please contact the airline at +962-77-706-6500 or email@example.com
If you traveled with other airlines and have not received your luggage or have forgotten an item onboard the aircraft, please contact Aviation Handling Services - Menzies Aviation at +962-6-401-0285
Air Arabia Egypt
Saudi Arabian Airlines