If you have lost, misplaced or forgotten an item in the following areas, please contact Lost and Found at lost.found@aig.aero or +962-6-401-0247.

  • Check-In Counters Area (except for excess baggage left behind intentionally)
  • Immigration/Emigration Halls
  • Food and Beverage Area
  • Boarding Gates Areas
  • Customs Area
  • Baggage Claim Area



We are available to serve you between Sunday and Thursday, from 9:00 AM until 4:00 PM, except Monday and Public Holidays. You may also reach us at 06 4010 247 or at  lost.found@aig.aero​​. Kindly note that unclaimed items are held for one month only.


The below items are beyond Lost and Found scope:

  • Official documents such as passports, driving permits, etc. (please contact QAIA Police Station at +962-6-445-2681 or the Criminal Investigation Department at ​
  • Money, gold, cigarettes and alcohol bottles (they will be handed over to the CCTV Department, which can be contacted at +962-6-445-2622).
  • Excess baggage intentionally left behind at the Check-In Area (they will be disposed of immediately).
  • Sharp tools such as knives and scissors, oil, food, lighters, sprays and fragile items (they will be confiscated at security checkpoints).
  • Items lost in public areas such as parking lots, curbside, meters and greeters Halls (please contact QAIA Police Station at +962-6-445-2681 or the Criminal Investigation Department at +962-6-445-2561).


Undelivered Luggage

If you have traveled with the following airlines and your luggage has not been delivered, please refer to Royal Jordanian Baggage Services Counter, located besides Starbucks on the Arrivals Floor, or contact +962-6-479-3162/3/4/5


Afriqiyah Airways
Air Algerie
Austrian Airlines
Egypt Air
Embassy Air Iraqi
Emirates Airlines
Fly Jordan
Gulf Air 
Iraqi Airways
Libyan Airlines
Lufthansa German Airlines
Middle East Airlines
Oman Air
Qatar Airways
Syrian Arab Airlines
Tarom Romanian Air Transport 
Turkish Airlines
Ukrainian Mediterranean Airlines(UM)
Yemen Airways 
WFP United Nations
Royal Air Moroc
Cargolux (Cargo)
DHL Express ( Cargo )
Turkish Airlines ( Cargo )
Afriqiyah Airways ( Cargo )


If you have traveled with other airlines, please contact the Aviation Handling Services - Menzies Aviation at +962-6-401-0285.

Aegean Airlines 
Air Arabia
Air Arabia Egypt 
Air Cairo
Air France
British Airways
Etihad Airways
Jazeera Airways
Kuwait Airways
Pegasus Airlines
Saudi Arabian Airlines
Tarco Air
Ukraine International Airlines
Fly Baghdad 
Norwegian Air International
Onur air
Myway Airlines
Jordan Aviation​