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Queen Alia International Airport > About us > FAQ

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  • How can I find out the status of my suggestion/complaint?<div>Once a complaint is submitted through the comment boxes, an email is sent to the address mentioned on the comment card. Please note that only a duly completed comment card will be answered.</div>01

    Once a complaint is submitted through the comment boxes, an email is sent to the address mentioned on the comment card. Please note that only a duly completed comment card will be answered.

    A complaint can be made through sending an email to comment@aig.aero, or call +962 6 5002777 or through the comment cards and boxes located in different a-reas at the terminal or click Feedbackk

    1. Drive to the Departures bridge curbside at Gate No. 1 2. Our valet service team will conduct a quick camera-based vehicle check for any existing damages (you may request the car wash service at this time) 3. Hand over your car keys to the valet service team and obtain your ticket

    Contact your airline for its policies on checked and carry-on luggage. This information can be found on the airline's website.

    The airport has a variety of accessible services and facilities for travelers with disabilities. There are accessible elevators and escalators in the airport terminal and designated parking spaces. Elevators have Braille signage and raised numbers. Accessible restrooms are to be found throughout the airport.

    No, the airport does not provide luggage storage facilities.

    There are food and beverage (F&B) areas for both passengers and visitors. For passengers, there is an F&B area on the Departures level after the Duty Free area. For visitors, the F&B venues are located in the Departures floor drop-off area and the ground floor Arrivals area.

    Yes, ATM machines are available in the terminals’ Arrivals hall.

    Yes, there are money exchange offices in both arrival and departure levels.

    No, Queen Alia International Airport is a smoke-free environment, except in designated areas.

    There are long-term and short-term car parks. The long-term car park accommodates up to 900 car parking spaces and is guarded 24/7 by security staff and CCTV cameras. Friends and family collecting or dropping off travelers are encouraged to use the short-term parking area to prevent congestion on the curbside.

    The Amman Airport Hotel is located within 5 minutes from Queen Alia International Airport. For more information, please call 00962-6- 445-1000, or fax at 00962-6- 445-1029.

    Check-In Desks open 3 hours before departure. Passengers must allow adequate time to complete the check-in process and proceed through security. Passengers are strongly advised to check in at the airport at least 2 hours before a scheduled flight and 3 hours before a charter flight.

    Flight information is reported in detail on flight monitors at the ticketing areas in both the Arrivals and Departures halls. Passengers and visitors can also locate flight numbers and status online. here

    A complaint can be made through sending an email to comment@aig.aero, or call +962 6 5002777 or through the comment cards and boxes located in different a-reas at the terminal or click Feedback

    The valet service is a unique experience that saves time and effort by eliminating the hassle of looking for an empty parking space, ultimately ensuring maximum comfort and convenience for Queen Alia International Airport visitors and passengers alike. To enjoy the service, simply drop off your vehicle at the bridge curbside outside the Departures Hall and pick it up from the Arrivals Hall (Level 1). You may also request our car wash service while your vehicle is parked.

    For more information, contact our valet service team at 079-0855-576.

    1. Drive to the Departures bridge curbside at Gate No. 1
    2. Our valet service team will conduct a quick camera-based vehicle check for any existing damages (you may request the car wash service at this time)
    3. Hand over your car keys to the valet service team and obtain your ticket

    For more information, contact our valet service team at 079-0855-576.

    Head to the valet service booth outside Gate No. 3 at the Arrivals Hall (Level 1) and present your ticket to the valet service team to request and pick up your car.

    For more information, contact our valet service team at 079-0855-576.