• Employees must comply with physical distancing measures and wear Personal Protective Equipment (face masks, - if needed - face shields).
• Employees must adhere to all hygiene standards and disinfect hands regularly.
• Employees periodically undergo awareness programs.
11. Am I still allowed to drop off or pick up a passenger?
At the moment, visitors are allowed to drop off all passengers, yet they may only pick up domestic-flight passengers. They are not permitted to enter the airport waiting halls, but can wait outside in their cars in the car park.
12. Where can I find the hand sanitizing stations at the airport?
Hand sanitizing stations are distributed at various locations throughout the terminal.
13. Are there any constraints regarding transporting cargo?
Please refer back to the airline or authorized cargo agent for more information.
14. What are the measures for isolating passengers with suspected symptoms?
15. If I test positive for COVID-19, how can I collect my baggage?
16. I have a medical certificate confirming that I am not infected with COVID-19. Can I return to my country of residence?
Please refer back to the airline, as well as the embassy of the country to which you wish to travel.
17. How can I receive updates on the current status of flights and cancellations?
Please contact our Call Center at 06-500-2777 or visit the Flight Information page for more information.
18. Has the baggage allowance changed, and am I permitted to bring a carry-on into the cabin?
Passengers are advised to check the baggage acceptance policy of their respective airlines in advance.
19. Are baggage trollies disinfected?
Yes, baggage trollies are regularly disinfected.
20. Is the valet service currently available?
The valet service has been suspended until further notice. However, the car parks are open for use.
21. How many passengers are allowed in each airport taxi?
As per Ministry of Transport directives, capacity is capped at 75%.
22. How many passengers are allowed on each airport bus?
As per Ministry of Transport directives, capacity is capped at 75%.
23. Is the Tikram service currently available?
The meet and greet service, Tikram, is now available round the clock.
24. Are the Royal Jordanian CIP Lounge and Petra Lounge and Transit Hotel open for use?
Royal Jordanian CIP Lounge and Petra Lounge and Transit Hotel are available for use.
25. Can we shop as usual at the Duty-Free?
The main Duty-Free at the Departures Area has reopened with many great offers.
26. Are retail stores and restaurants open?
The following concessionaires have recommenced their activities:
• World News Cafe
• McDonald’s
• Starbucks
• Zalatimo Brothers for Sweets
• Blue Fig
• Jordan River Foundation
• Pharmacy One
• Crumz
• Al Hamawi Roastery
• WHSmith-ARAMEX
• Wild Jordan Nature Shop - RSCN
• Airportray Fashion Shop
• Rawhi Pharmacy
• Al Daya'a
• Kama Local Gourmet
• Banks
• Car rental companies
• Currency exchange
• Telecoms