FAQ

How can I find out the status of my suggestion/complaint?

Once a complaint is submitted through the comment boxes, an email is sent to the address mentioned on the comment card. Please note that only a duly completed comment card will be answered.

What are the weight/ size restrictions on checked or carry-on luggage?

Contact your airline for its policies on checked and carry-on luggage. This information can be found on the airline's website.

Are restrooms accessible to individuals with disabilities?

The airport has a variety of accessible services and facilities for travelers with disabilities. There are accessible elevators and escalators in the airport terminal and designated parking spaces. Elevators have Braille signage and raised numbers. Accessible restrooms are to be found throughout the airport.

Does the airport have storage lockers?

No, the airport does not provide luggage storage facilities.

Where can I get something to eat at the airport?

There are food and beverage (F&B) areas for both passengers and visitors. For passengers, there is an F&B area on the Departures level after the Duty Free area. For visitors, the F&B venues are located in the Departures floor drop-off area and the ground floor Arrivals area.

Is there a cash machine at the airport?

Yes, ATM machines are available in the terminals’ Arrivals hall.

Can I exchange foreign currency in the airport?

Yes, there are money exchange offices in both arrival and departure levels.

Is smoking allowed at QAIA?

No, Queen Alia International Airport is a smoke-free environment, except in designated areas.

Where can I park my car?

There are long-term and short-term car parks. The long-term car park accommodates up to 900 car parking spaces and is guarded 24/7 by security staff and CCTV cameras. Friends and family collecting or dropping off travelers are encouraged to use the short-term parking area to prevent congestion on the curbside.

Where can I find local accommodation close to the airport?

The Amman Airport Hotel is located within 5 minutes from Queen Alia International Airport. For more information, please call 00962-6- 445-1000, or fax at 00962-6- 445-1029.

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